frequently asked questions
How much do you charge?
Do you charge a cancellation fee?
What cleaning jobs are included in your price?
Do you clean biohazardous waste, crime scenes, or exterminate insects?
What time will you arrive?
I have a specific day and time I would like to have my house cleaned. Can you do that?
Are you ok with pets?
My air conditioner is not working, will that be a problem?
My shower has some black stuff on it, can you clean it off?
Will I receive the same cleaning team every week?
What is your service area?
What methods of payment do you accept and what are the terms?
What if I’m not satisfied with the quality of service I received?
Q: How much do you charge?
A: Many different cleaning companies charge in different ways and we understand it is difficult to compare prices. Please call 647-521-5328 for a quick estimate.
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Q: Do you charge a cancellation fee?
A: If for any reason you cancel your appointment with less than 24 hours notice, or if we are unable to access your property for any reason, we charge a $100 cancellation fee. This fee goes towards covering our travel time and wages spent getting to your property.
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Q: What cleaning tasks are included in your price?
A: We discuss your needs in advance to come to an agreement before the job starts.
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Q: Do you clean biohazardous waste, crime scenes, or exterminate insects?
A: No. Our staff do not have the equipment necessary to professionally clean biohazardous waste, crime scenes and exterminate insects. If there are small areas that have: feces, blood, urine, vomit, or insects, we will avoid those areas. Having said that, empty cobwebs are definitely within our capability to remove and are included in our service.
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Q: What time will you arrive?
A: We provide a 1 hour arrival window when we send you the confirmation email. Please expect us to arrive anytime within that window. We cannot guarantee the same time window for every appointment, but we will do our best to accommodate your schedule. If our arrival window doesn't work with your schedule, please inform us right away so that you are not charged a cancellation fee. Should an unforeseen circumstance arise that would delay or prevent our arrival during the arrival window, we will communicate with you as soon as possible to discuss options.
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Q: I have a specific day and time I would like to have my house cleaned. Can you do that?
A: In order to keep our prices competitive and pay our employees for their travel, we keep our travel in between jobs kept to a minimum. This means that we have certain days available for certain areas of the City. Please call us to see what we can do for you.
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Q: Are you ok with pets?
A: We love pets! We ask that dog owners introduce their dogs to us for the first time we clean so that you can tell us how to act and make sure that your dog feels comfortable with us going forward. Back to top
Q: My air conditioner isn't working, will that be a problem?
A: We work hard to maintain a high standard of quality service and value for your money. Doing a high level cardio workout in temperatures outside of 18-2 degrees Celsius can make working conditions too strenuous to maintain that standard. We ask that you ensure that your thermostat is set to a temperature somewhere within that range and fans are turned on before our arrival so that we can provide you with the highest standards of service that earned us our reputation. It is our policy not to operate thermostats as we typically finish the job in the time it takes for the air to cool down after changing the temperature.
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Q: My shower has some black stuff on it, can you clean it off?
A: The black stuff is called mold (stachybotrys chartarum). Mold is a health hazard and no one should be breathing it in (including you). If there is a tiny area of it in the corner of your shower or in the corner of your windows, we can clean it up assuming the mold is accessible (not behind silicone). However, if there is more than that, this is an indication of a safety hazard and requires a professional mold remediation crew to remove. Exposure to black mold can cause asthma, allergies and hypersensitivity pneumonitis. Mold remediation companies come equipped with special masks designed to filter the black mold. We do not carry this equipment and we are committed to providing a safe work environment for our employees, so we cannot clean large areas of mold. Please discuss any concerns you may have when you call for your estimate. Back to top
Q: Will I receive the same cleaning staff every week?
A: Our teams typically have 1-2 cleaners. If one cleaner is unavailable, the other can do the job solo. If that is not possible, we may offer you the choice of having a different member be substituted or we can reschedule.
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Q: What is your service area?
A: Currently, we serve most of Toronto and Markham excluding the GTA. Please call us to find out if your home is inside our service area.
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Q: What methods of payment do you accept and what are the terms?
A: Credit card, Visa Debit or Interac e-transfer. After the job is completed, you will receive an invoice by email that gives you the option to pay securely online by credit card or Visa Debit card. If you would prefer to pay by debit card, but don’t have Visa Debit, you can send an Interac e-transfer through your online banking system. After the invoice has been sent you have 6 days to pay. If payment hasn't been received within 6 days, we will charge your card given to us at the time of booking. You can ask to have your card automatically charged for convenience.
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Q: What if I’m not satisfied with the quality of service I received?
We have a satisfaction guarantee. If you are not satisfied, we will come back to fix it for free. We built our reputation on quality and our client's satisfaction is our number one priority. Never hesitate to reach out to us with feedback. Additionally, positive feedback means bonuses for our cleaners, so we always want to know your thoughts.